Thank you for shopping at Skylie Curves. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Standard Return Conditions To be eligible for a return and refund, please ensure that your items meet the following criteria:
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Timeframe: Returns are accepted within 7 days of purchase.
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Condition: Items must be absolutely unused, unworn, unwashed, and in the exact same condition that you received them.
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Tags & Packaging: All original tags must be intact and securely attached to the item. The item must be returned in its original packaging.
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Proof of Purchase: A receipt, order confirmation, or proof of purchase is required to process your return.
2. Non-Returnable Items For hygiene and safety reasons, certain types of items cannot be returned. These typically include:
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Intimate apparel, undergarments, or swimwear (if the hygiene seal has been removed).
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Items marked as “Final Sale” or “Clearance”.
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Gift cards.
3. How to Initiate a Return To start a return, please follow these steps:
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Contact our customer service team at info@skyliecurves.com within 7 days of your purchase date.
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Provide your order number and the reason for the return.
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If your return is approved, we will provide you with instructions on how and where to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.
4. Refunds Once we receive and inspect your returned item, we will notify you via email to confirm receipt. We will also notify you of the approval or rejection of your refund based on the condition of the item.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.
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Shipping costs from the original order are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund total.
5. Return Shipping Costs
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Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item.
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Defective or Incorrect Items: If the return is due to an error on our part (e.g., you received an incorrect or defective item), Skylie Curves will cover the return shipping costs.
6. Exchanges We currently only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the exact same product, please contact us at info@skyliecurves.com. For all other exchanges, we recommend returning the original item for a refund and placing a new order.